FAQ

Choosing the product size

When choosing a product on the website, the information box on the side will display the descriptions of the item. This includes the size chart which suggests the size detail that would best fit you. For any further enquiries, please feel free to contact us for more information through:

LINE@: @ilovenitan

Facebook: ilovenitan

Or chat with us by clicking the chat button on the bottom right hand corner of the page.  

How to Order

Nitan offers 4 different platforms to facilitate your shopping. You can order your items through:

-3rd floor Baby Zone at Robinson, Fashion Island

-4th floor Baby Zone at Robinson, Central Plaza, Grand Rama 9

  • Distributor

- Nico et PIPA shop, Sukhumvit soi 49/11

- Kidsociety shop, K-Village, Rama 4

- Baby GIGI shop, Mega Bangna

- QD Little Things, Ratchapruek  Roadside Alley

- Baby & Todd shop, Ozone village, Khon kaen

  • For international orders and deliveries, please place your order through Line@ : @ilovenitan or Facebook: ilovenitan

Deliveries

After our staff has checked the payment, we will deliver your order within 2-5 business days, or 3-10 business days during promotion or festival period according to payment orders.

Nitan’s members or Customers that have registered on the website can check their order history and status through www.ilovenitan.com

Non-member customers can check their order history and status through e-mail.

  • Delivery in Bangkok Metropolitan will be made via ALPHA FAST

  • Delivery in other provinces will be made via Thailand Post using EMS service

  • Orders from other countries will be shipped through DHL Express or as per the agreement. The shipping fees will be calculated according to the weight and distance. The delivery follows upon the receipt of customer’s payment. Customers must order through Line @ilovenitan or Facebook: ilovenitan only

  • In the case where customers have ordered through Line@ or Facebook, they can use the messenger service as their delivery option whereby the customers must be responsible for the delivery fee according to the distance.

*Remark*

  • If your ordered items are not available, please press the ‘Notify me’ button to receive a notification through your registered email once the product is available

Exchange & Return product

  • In case where customers want to exchange their product, please notify us within 7 days of purchase and return the item within 14 days after receiving the product. (As per the delivery date on your receipt). We will deliver the exchanged item within 10 business days after receiving the returned item

  • Customers must only inform the exchange item through Line @ilovenitan or Facebook: ilovenitan and must receive a confirmation to exchange the item from us before returning the items back

  • Customers can send the item back to Nitan by Thai post office. There’s an exchange form inside the parcel, customers must fill in the information and send it back with the item you want to exchange along with the receipt.

  • The item must be in its perfect condition, must not be washed or used,  items must have all tags attached. In cases where the item is a canvas bag, shoes, all must be sent back including the boxes they came with.

  • Special discount items and some promotion items can’t be exchanged

  • If exchanging the same item for the second time, customers are responsible for the delivery fees and must pay an additional exchange fee of 80 Baht

  • Receiving refunds will be given back in the form of ‘Store Credit’ which you will be able to use on your next purchase (As of now, ‘Store Credit’ can only be used through Line @ilovenitan or Facebook: ilovenitan only)  

  • Nitan’s company reserves the right not to return in cash form.

Payment

  • We accept credit card or debit card. Visa, MasterCard and JCB

  • We accept online transactions through Kasikorn Bank account

Kasikorn Bank

Branch: Siam Paragon

Account number: 032-1-36347-4

Name: Nitan CO.,LTD.

(Once payment has been made, please confirm your payment here)

Contact for more information

For distributor enquiries, please email us at online@ilovenitan.com .